FAQs

Our Most Commonly Asked Question:

What is the Difference Between the Salon and Natural Products?

MopTop SALON products are richer, more emollient, salon-grade, higher concentration, and have more ingredients.  They are Paraben-FREE, with the exception of the salon Daily Conditioner.  The salon products are available in retail sizes (2-12 oz) and salon sizes (32 oz), and have a higher price point ($9.99 – $43.95).

MopTop NATURAL products are infused with aloe, sea botanicals, and honey.  They are free of Parabens, Phthalates, Sulfates, Dyes, Silicone, Gluten, and Soy and have a smaller percentage of moisturizing ingredients.  The natural products are only available in retail sizes from 6-8 oz and range in price from $9.99 – $14.99.

Also, the scents of the products vary from salon to natural, but across the board all smell fresh and citrusy.

Can I Try Your Product for Free?

We would LOVE to be in a position to share our fabulous products with everyone who is interested in MopTop, but if we entertained every request we receive for free samples, the shipping alone would put us under!  In anticipation of your need to purchase with confidence, we have pre-packaged samples for purchase from a very affordable $1.50 each to $3.00 for customized sample fills.

We also offer two trial-size bundle options FROM OUR NATURAL LINE of product samples so you can try before you buy full-sized products.

  • The Less Is More bundle includes one 0.5 oz sample EACH of our Gentle Shampoo, Daily Conditioner, Leave-In Conditioner, and Curly Hair Custard (4 samples total).  This bundle is $7.00 (includes shipping)**
  • The More Is More bundle includes one (1) 0.5 oz sample of the Gentle Shampoo, and two (2) 0.5 samples EACH of Daily Conditioner, Leave-In Conditioner, and Curly Hair Custard (7 samples total).  This bundle is $7.00 (includes shipping)**

You can purchase either of these bundles here.

**Make sure to use promo code TRIALSHIP at the TOP LEFT of the Checkout page to receive FREE SHIPPING (this coupon only works for the trial-sized bundles).

Please contact us at orders@moptophair.com to discuss custom fills.

Are Your Products Color-Safe?

All MopTop products are sulfate-free and color-safe.  The primary culprit for color-stripping is sulfate-based shampoos.  Sulfates are detergents that strip hair.  MopTop products are sulfate-free.  Other color-stripping culprits – heating tools (hairdryer, curling iron, flattening iron), hot water, and over-washing.  For best results, deep condition hair prior to applying color and again afterward.

Do Products with Natural Ingredients Expire?

Our MopTop products have a very generous stretch of an 18-24 month shelf-life – way longer than the milk in your frig, but less than the time for vintage wine!

What is a Curly MisFit? 

Your hair has never wanted to fit in – it knows it’s fabulous just the way it is. That’s why we celebrate embracing the natural beauty of all hair textures, from fine and straight to wild and curly – and everything in between.  Curly Misfit is MopTop’s fond nickname for hair of any type or texture that refuses to be coaxed and tamed without the right products being used the right way… which encompasses just about all hair!

 

First Time Buyers

New to MopTop? 

We hope that you will love MopTop products as much as we do!  Not all hair is created equal, so your products should be customized to your hair type and texture to get the best results.  Our website allows you to shop for products by hair texture for both salon and natural products.  We also have easy-to-read hair texture icons on the labels of our natural products to help steer you toward the products that will help you make the most of your hair!

For Those with Commitment Issues…

If you are a first-time buyer, we suggest you purchase samples or retail size products (2-12 oz) rather than bulk sizes until you have tried the products for yourself and know how they work for your hair.  Please note that we do not accept returns for samples or for 32 oz size products.  If samples are not available on our website for the product you would like to try, please contact us at orders@moptophair.com and we will try to accommodate you.

Coupons & Promo Codes

Our products are very competitively priced, but everybody loves a great coupon and we’re no different!  If you have a coupon, go to the TOP OF THE CHECKOUT page and click on the “Have a coupon?  Click here to enter your code” link.  A field will open where you can enter the code.  The coupon code must be entered to calculate the appropriate discount.  Coupon discounts only apply to product purchases, not to shipping charges.

I Forgot To Enter My Coupon!

Everyone makes mistakes (again, we’re no different), so we allow each customer one oversight where we will refund the discount if they forget to apply it, but – due to high credit card refund processing fees that we are unable to recoup – after the first oversight we can only apply the credit to a FUTURE purchase.  We must be notified within 24 hours of your order to issue a refund or credit.

Why Didn’t My Coupon Work?

Coupons are programmed in the system to work for a specific timeframe.  If yours didn’t work, chances are it has expired.  Please contact us at orders@moptophair.com and we can work something out!

However, if your coupon has not expired, you may have encountered a temporary technical glitch, which happens occasionally.  Exit your order and contact us as orders@moptophair.com to advise us about the issue you’ve experienced.  We will test the system and re-set if necessary, then get right back with you so you can complete your order and receive your discount.

Shipping

All products ship within 1-3 business days, with the exception of holidays, inclement weather, flooding, or other potential Acts of God (Note: Bad Hair Days do not qualify as an Act of God!).  To continue to keep shipping rates down for our customers, we compare shipping rates every day and ship via FedEx Smartpost or USPS Priority Mail.

Return Policy (a.k.a. Did You Eat the Steak?)

Occasionally, our customers are less satisfied with our products.  Rely on our 100% Satisfaction Guarantee!  You may return any retail-sized item (2 – 12 oz) purchased from our website within thirty (30) days of purchase that is at least 3/4 full. However, if you “eat the steak” (i.e., Texan talk for use the majority of the product and then want to return for a refund), you’ll need to keep the steak.  For online orders, the product ship date is the date of purchase.

Only one (1) opened package of any product in a shipment is eligible for return. All others products must be in unopened and in original condition to receive a full refund on products(s) purchased, excluding shipping of original order.

Your refund will be processed based on your original form of payment. Opened or consumed items may only be eligible for partial refund or merchandise credit.  You may mail the product(s) and copy of receipt to:

MopTop Hair Attention: Returns Department 2600 E. Southlake Blvd. Ste 120-209 Southlake, TX 76092

We do NOT accept returns for 32 ounce sizes – retail sizes only.

Shipping and handling charges are non-refundable for returns, including both outbound shipping costs and those incurred when returning product(s).

Please carefully package the product (secure caps with tape to avoid breaks and spills) and include a copy of your receipt.  Returned product must be postmarked prior to 30 days from the date of the original delivery date.  We reserve the right, at our sole discretion, to reject any return that does not comply with these requirements.

Returns from Store Purchases: If you purchase a MopTop product from a retail store and are dissatisfied with the product, but cannot return it because you no longer have your receipt, you may ship it to us for a refund at your expense (i.e., no refund will be given for return shipping charges).  We will need to know the store you purchased the product from, the batch number on the bottom of the bottle, and the date of purchase to assess the refund amount.

If you have any questions or require assistance with a return, please contact us at orders@moptophair.com.

How Do I Track My Order?

MopTop believes in open communication and understands how exciting receiving packages in the mail are!  Once shipped, you will receive an email notification with your USPS tracking number.

Please note that once your package leaves our facility, we are unable to recall an order, so please refer to our Return Policy (above) or contact us at orders@moptophair.com.

Does MopTop Ship Outside of the US?

MopTop ships to all 50 United States, plus Puerto Rico, Mexico and Canada; however, because additional shipping rates apply to Mexico and Canada,  these orders must be placed by telephone to our office for fulfillment where we will be happy to take your order and process credit card payment (we accept Visa, MasterCard, and Discover).  For our security and yours, we DO NOT accept credit card payment information by email.

We do not make any profit from our shipping rates, and we will charge the customer exactly what we are charged to ship to these areas.

To inquire about shipping outside these areas, please send inquiries to orders@moptophair.com.

Where Is My Order?

MopTop does everything possible to monitor your order from the time we receive it until the time it arrives at your home, including providing tracking information so you can also conveniently track the status of your package.  Once USPS notifies us that the package has been delivered to the SHIP TO address included in your order, MopTop will no longer accept responsibility for the whereabouts of the package.

MopTop reserves the right to treat these individual cases at our sole discretion, especially if past the 30 days from delivery mark.  Please first refer to your tracking confirmation email for delivery updates and contact us at orders@moptophair.com if you have any additional questions.

Cracks and Spills and Wrong Stuff – Oh My!

We do everything possible to process orders correctly and securely package our products prior to shipping so that everything arrives ready to use!  Occasionally, mistakes are made by shippers and products arrive cracked or leaking, or we make a human error in the picking process.  No fear!  We will work with you to resolve these issues quickly. Photos of the incorrect and/or damaged item(s) are required, specifically:

  • A side view of the product(s) in question with the front label showing.
  • Photos of the box, both inside and out, so that we can process claims internally and with the post office.

Damages or mis-shipments must be reported within five (5) days of delivery to be eligible for replacement consideration.

Please note that due to the consistency of the Mongongo Oil and the bottle having a flip-top lid for easier application, a pressure seal has been placed on the bottles to prevent spills during shipping.  If this tab appears “broken” upon receipt, there is no reason for concern.  It simply means the bottle was shifted during transport and prevented the product from spilling from the bottle.

Where Can I Find MopTop Products?

MopTop Salon Products are available exclusively on our website or at select salons near you.  To find a salon in your area, visit our Salon Locator (built-in link to Locator).

MopTop Natural Products are sold on our website or at major retailers (Whole Foods Market, H*E*B, Target) nationwide.

Are There Tips for Using MopTop Products?

MopTop® Haircare believes in making the most of your natural assets and has created products that are designed for all hair types and textures, with simple hair icons to guide you to the products that will help you make the most of your hair.

Our natural line products fall into three categories:

–      Cleansing

  •  Clarifying Rescue Treatment (CRT)
  • Gentle Shampoo
  • Co-Wash Cleansing Conditioner

–      Conditioning

  • Leave-In Conditioner
  • Light Conditioner
  • Light Conditioner

–       Styling & Finishing

  • Medium Hold Gel
  • Curly Hair Custard
  • Mongongo Oil

All MopTop products are water-soluble and infused with natural ingredients, including aloe, sea botanicals, and honey. They also have clean, citrus-based scents for all-day fresh-smelling hair.

MopTop has made thoughtful product ingredient choices and feels less is more when it comes to restoring moisture and manageability, softness, definition, and shine to hair. The fewer ingredients, the healthier for your hair and the smaller footprint we leave on the environment.

MopTop Products – Tips : Cleansing

MopTop® Clarifying Rescue Treatment

This is our version of a “Super Shampoo” – designed to reset the hair and remove yucky build-up caused by minerals, silicone, chlorine, shea butter, and any other product build-up. Use this product before applying nourishing and styling products, or before you color or highlight to allow the color to adhere better and last longer. Suggested use for this product is once every 4-6 weeks. A little goes a long way!

Directions for use:  Massage a generous portion onto wet hair and evenly distribute from roots to ends.  Leave on approximately 3-5 minutes and rinse thoroughly.  Follow up with your favorite MopTop conditioner to restore moisture.  NOTE: Extreme build-up may require multiple applications.

MopTop® Gentle Shampoo

This shampoo lives up to its name as it gently cleanses hair while restoring moisture and manageability with natural ingredients, including aloe, sea botanicals, and honey. It is designed for all hair types and textures.  This is a light moisturizing shampoo and should NOT be used the same day as the Clarifying Rescue Treatment.

Directions for use:  Apply a nickel-size portion to wet hair and gently massage scalp.  Rinse thoroughly and follow with your favorite  MopTop conditioner and styler for longer lasting results.  (Depending on hair length and thickness, adjust portion used to apply enough to be able to work shampoo through all layers of hair.)

MopTop® Co-Wash Cleansing Conditioner

This product is great for second- and third-day hair. Cleans and conditions normal, dry, damaged, and color-treated hair that is wavy, curly, or kinky-coily in texture.

Directions for use: Apply to wet hair and gently distribute from roots to ends, leaving it to soak for approximately 3-5 minutes. Rinse with cool water.  Follow with your favorite MopTop conditioner (if needed) and styler for beautiful, healthy results.

MopTop Products – Tips: Conditioning

 MopTop® Daily Conditioner

This product hydrates efficiently by increasing the absorption rate through hair layers and penetrating the hair to build up moisture content and help prevent split ends. This conditioner is designed for dry, frizzy, or kinky-coily hair.

Directions for use: Apply a nickel-size portion to wet hair after shampooing. Massage scalp and gently comb through.  Rinse well.  Follow with your favorite MopTop styler.  (Depending on hair length and thickness, adjust portion used to apply enough to coat all layers of hair for maximum conditioning benefit.)

MopTop® Leave-In Conditioner

This leave-in conditioner provides soft, touchable definition while working as an amazing moisturizer and detangler, too, for all hair types and textures. Use for extra conditioning, beach waving, or as a base before cocktailing with other MopTop stylers.

Directions for use: Apply to wet OR dry hair for added moisture and smoothness.

MopTop® Light Conditioner

This product is designed for normal, oily, thin or fine hair to restore moisture and manageability without weighing hair down. For extra conditioning, a little light conditioner can be left on hair from mid-shaft down.

Directions for use: Apply a nickel-size portion to wet hair after shampooing. Massage scalp and gently comb through.  Rinse well.  Follow with your favorite MopTop styler.  (For finer/thinner hair, try only applying to ends and halfway up hair shaft and skip the scalp.)

MopTop Products – Tips: Styling and Finishing

MopTop® Medium Hold Gel

This gel will leave your hair soft to the touch and yet maintain a nice hold for dull, frizzy, and unruly hair, without feeling sticky, oily, or crunchy. This styler will create chunky and clumpier curls.

Directions for use: Apply evenly to wet hair and style as usual. If wearing hair wavy or curly, you may scrunch and air-dry, or use a diffuser.

MopTop® Curly Hair Custard

This styler is our triple-threat – it provides soft definition for curls, creates volume, and locks in moisture without heaviness or crunch. This product is designed for curly to kinky-coily hair.  Perfect for cocktailing with our Leave-In Conditioner and Mongongo Oil (see LOC Method below).

Directions for use: Apply section by section to wet (or just shy of dripping-wet) hair, scrunch, and let dry or “set” until about 80% dry. Scrunch to “release” the set.  Curls like to be together and will separate if you scrunch or touch too much before almost dry.  Once it has set, you may work with it without creating more frizz.  May also be used to smooth dry fly-aways. A little goes a long way!

MopTop® Mongongo Oil

This product has the versatility to act as a styler or a finisher while adding moisture, smoothing fly-aways and frizzies, and can be used as a sealer after styling. The Mongongo and Abyssinian Oils are so chock-full of Vitamin E that this product just feeds the hair.  This product does not have thermal protection and should not be used for flat ironing.  Ideal for cocktailing with leave-ins, custards, or gels to hydrate, regenerate, and restructure hair.

Directions for use: Apply between cleansing and styling, cocktail with your favorite MopTop styler, or use as a finishing agent to smooth ends and eliminate frizz. Scrunch only after the product has set. A little goes a long way!

MopTop® LOC Method (Leave-In, Oil, Custard)

This is our three-product bundle to LOCk in moisture, shine, and style. It features our Leave-In Conditioner for amazing moisture, as a base for cocktailing, and to detangle; Mongongo Oil as a styler or finisher to add extra shine, and to seal the deal on frizz and flyaways; and Curly Hair Custard for soft, touchable definition and volume without heaviness or crunch.

Directions for use: See application directions for Leave-In, Mongongo Oil, and Curly Hair Custard above.

 

Still have questions?  We’re here to help! Click here to to contact us.