Shipping Information

All products ship within 1-3 business days, with the exception of holidays, inclement weather, flooding, or other potential Acts of God (Note: Bad Hair Days do not qualify as an Act of God!).

To continue to keep shipping rates down for our customers, we compare shipping rates every day and ship via FedEx, UPS, DHL or USPS Priority Mail.

MopTop believes in open communication and understands how exciting it is to receive packages in the mail! Once shipped, you will receive an email notification with your tracking number.

Please note that once your package leaves our facility, we are unable to recall an order, so please refer to our Return Policy or contact us at hello@moptophair.com.

We like to have a paper trail for everything we do to hold both customer and MopTop accountable for the contents of every box we ship out.

If you prefer not to place an order through our website, you may send an order to hello@moptophair.com. Please include your first and last name, complete shipping address, city, state, zip, phone number and email address. We will then contact you to arrange credit payment over the phone. Once the order is paid, we will ship to you. Easy peasy!

If you really must talk to us the number is 817-722-6102. We'll answer if we're in the office otherwise we'll get back to you as soon as possible.

MopTop ships to all 50 United States and orders can be placed through our website. We do have a flat fee for Alaska and Hawaii. 

If you are located in Canada, please visit www.curlbar.ca or www.seahorsesalon.ca to purchase MopTop products. We do not currently offer direct shipment to Canada. The Curl Warehouse is also an authorized seller of MopTop products: https://curlwarehouse.com/collections/moptop

We do not currently offer direct shipment to Australia.

If you live beyond the U.S. or Canada, unfortunately it is unlikely we will be able to serve you. We are not EU-certified, and so cannot accommodate requests from EU countries, but beyond that all international shipping rates are extremely high, most customers are unwilling to pay them, and we cannot absorb them.

To inquire about shipping outside these areas, please send inquiries to hello@moptophair.com

MopTop does everything possible to monitor your order from the time we receive it until the time it arrives at your home, including providing tracking information so you can also conveniently track the status of your package.
Once the carrier notifies us that the package has been delivered to the SHIP TO address included in your order, MopTop will no longer accept responsibility for the whereabouts of the package.

MopTop reserves the right to treat these individual cases at our sole discretion, especially if past the 30 days from delivery date. Please first refer to your tracking confirmation email for delivery updates and contact us at hello@moptophair.com if you have any additional questions.

MopTop automatically applies free shipping to your order when the value (after discounts) exceeds $49.97. Orders with a value of less than $49.97 are charged a flat fee of $4.89. 

If you would like to guarantee that your order is sent via UPS we do have a flat rate option of $15 to select UPS at check out.

You must provide truthful and accurate billing information. Providing any untruthful or inaccurate information may result in order cancellation. Before we accept and process an order, we may also request that you provide additional information. We reserve the right to refuse or cancel an order for any reason, including inaccuracies, or errors in product or pricing information, or problems identified through our efforts to avoid fraud and/or account abuse.

If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.