MopTop Return Policy

Love Your Curls. Love Your Products. We've Got You!

We stand behind every product we make, and we want you to love your curls AND your MopTop products!

Sometimes finding your perfect curl routine takes a little trial and error. And sometimes, a simple application tweak or different product pairing makes ALL the difference. That's why our team is always happy to help!

If something isn't working for you, let's talk. We want to help you find what works for YOUR unique waves, curls, or coils.

Please review our return policy below before purchasing so there are no surprises.

Shipping & Delivery - Getting Your Curl Goodies to You!

We work hard to get your curl goodies on their way!

All orders received on regular business days, Monday–Friday before 11 AM CST, should ship the same day!

Delivery times vary depending on the shipping option you choose at checkout.

Retail-Size Returns (2–12 oz)

Not loving your results? Let's talk!

We want you to have the opportunity to actually TRY your products! If something isn't working for you, you may request a return within 30 days of delivery.

Here's what you need to know:

• Opened products are eligible for return as long as at least 75% of the original product remains in the bottle or container. We recommend keeping 75–80% remaining to make sure your product meets the requirement.

• You may return more than one eligible retail-size product from an order.

• Unopened products must be unused and in resalable condition.

• All returned products must be in good condition, with their original containers and packaging.

All returns are subject to inspection and approval once received.

MopTop Tip: Before returning a product, reach out! Sometimes the amount of water, the application technique, or the products you're pairing together can completely change your results.

Refunds

We want to keep the process as straightforward as possible!

Refunds to Your Original Payment Method

• Eligible opened products: Refund of the original product purchase price when at least 75% of the product remains.

• Unopened products: Refund of the original product purchase price when unused and returned in resalable condition.

Refunds are processed after returned products have been received, inspected, and approved.

A few important details:

• Original shipping and handling charges are non-refundable.

• Original outbound shipping costs will be deducted from approved refunds.

• Return shipping costs are the customer's responsibility.

• All returned products must be packaged securely to prevent damage or leaking during transit.

Bundles & Larger Sizes (16 oz & 32 oz)

We love a good value, but we want you to LOVE the products before going big!

Here's how returns work for bundles and larger sizes:

• Opened 16 oz and 32 oz products are not eligible for return.

• Unopened 16 oz and 32 oz products may be returned if unused and in resalable condition.

• Eligible retail-size products purchased as part of a bundle may be returned individually, provided at least 75% of the original product remains.

• Refunds for individual products returned from a bundle will be based on the discounted price paid for those items.

• Any products returned from a bundle must meet the same return requirements as individually purchased products.

MopTop Tip: If you're trying something new, we highly recommend starting with a smaller size before upgrading to a larger version. That way, you can make sure you've found the right fit for your curls!

Shipping Costs & Return Shipping

We want you to know exactly what to expect.

• Shipping and handling charges are non-refundable.

• Customers are responsible for the cost of shipping returned products back to MopTop.

• Original outbound shipping costs are deducted from approved refunds.

Please package returns carefully, including securing product caps with tape to help prevent leaks.

How to Start a Return

We're here to help make the process easy!

1. Email us at hello@moptophair.com within 30 days of delivery to request a return.

2. Include your order number and let us know which products you'd like to return.

3. Our team will review your request and help guide you through the return process.

4. Package your products securely, and be sure to tape caps to help prevent leaks.

5. Your return must be postmarked within 30 days of your return request.

Once your return arrives, our team will inspect the products to confirm eligibility before issuing an approved refund to your original payment method.

MopTop reserves the right to deny returns that do not meet the conditions outlined in this policy.

We're Here to Help - Before You Return!

Sometimes it's not the product. It's the technique!

Wavy, curly, and coily hair can be wonderfully unique, and application really does matter!

The amount of water in your hair, how much product you use, and which styling products you layer together can make a BIG difference in your results.

Before giving up on a product, reach out to our team at hello@moptophair.com.

We'd love to help you troubleshoot, adjust your routine, and discover what works best for YOUR curls.

Damaged or Incorrect Orders - We'll Make It Right!

Did something arrive damaged, leaking, or not quite what you ordered?

We're on it!

Please contact us at hello@moptophair.com within 5 days of delivery and include:

• Your order number

• Photos of the product(s), with the front label visible

• Photos of the shipping box, both inside and outside

This helps our team understand what happened and get you taken care of.

A Quick Note About Mongongo Oil

Our Mongongo Oil is packaged with a pressure seal to help prevent leaks during shipping.

Occasionally, that seal may shift during transit. Don't worry! This does not affect the quality or safety of your product.

If you have questions or concerns about your Mongongo Oil, just reach out. We're happy to help!

Our Promise to You

At MopTop, we're about more than great hair products. We're about helping you feel confident embracing the hair you were created with.

We stand behind our products, believe in doing the right thing, and genuinely care about your experience.

Your hair is unique. Your curls are worth celebrating. And we're here to help you love them!